Our Customer Service email address is below.
Before you contact us, please check if your question is answered below.
Questions and answers are color-coded as follows:
|CD/DVD product configuration, design, and specifications|
|Ordering, paying, and shipping|
|Audio and music formats|
|Kunaki publishing software|
|UPC bar code issues|
1.1 Can Kunaki send me more information?
1.2 Can a Kunaki representative call me?
1.3 Can I call Kunaki?
1.4 Can Kunaki give me a price quote?
We have no setup fees, no minimums, and no hidden charges. Our prices are fully listed in https://kunaki.com.
For a CD and jewel case product the price includes CD, jewel case, tray card, 2-panel insert, cellophane wrapping, optional free UPC bar code, full color printing on disc, inserts, and tray card.
For a DVD and DVD case product the price includes DVD, DVD case, cover sheet, 1-panel insert, cellophane wrapping, optional free UPC bar code, full color printing on disc, cover sheet, and insert.
1.5 What kind of volume discounts does Kunaki offer?
1.6 How much does Kunaki charge for shipping?
We have no minimums, no setup fees, and no hidden charges.
1.7 Do I have to be on a label to use the Kunaki service?
1.8 How do I setup an account with Kunaki?
1.9 Does Kunaki replicate (press) or duplicate discs?
1.10 Can Kunaki check my product to see if it is published correctly?
1.11 How many products can I publish?
1.12 Where is Kunaki located?
1.13 Can I pick up my order from your facility?
1.14 Do you print manuals, books, flyers, T-shirts etc.?
1.15 Can you include a thank-you letter/greeting with my order?
1.16 How do I create a multi disc set with Kunaki?
1.17 Do you publish ebooks and/or data CDs/DVDs?
1.18 Can I publish a audio CD that contains a data files like pdf/jpg files in addition to the music?
1.19 Does Kunaki add copy protection to my product?
1.20 If my master is copy protected will the copy protection transfer onto the copies manufactured by Kunaki?
1.21 Can you reactivate my product after it has been deleted?
1.22 What is Kunaki’s turnaround time? How soon can I get my products if I upload today?
2.1 Can I modify a product after it is published on your system?
2.2 Can I add a UPC bar code after my product is published?
2.3 Can the Kunaki-issued UPC bar code be placed in a different location?
2.4 Can I use my own bar code?
2.5 Is the Kunaki issued bar code unique to my product?
2.6 Does Kunaki require that my product have a bar code?
2.7 Does Kunaki issue ISBN bar codes?
2.8 Does Kunaki manufacture double-sided CDs, dual-CDs, mini-CDs?
2.9 Does Kunaki offer 4-panel (4 page) inserts or booklets?
2.10 Does Kunaki offer cases other than the standard jewel case and DVD case?
2.11 Does Kunaki offer transparent tray jewel cases?
2.12 Can I order CDs, DVDs without cases?
2.13 Can I order CDs and DVDs without contents so I can write my own data on the discs?
2.14 Can Kunaki place two or more discs in a case?
2.15 Can Kunaki manufacture Blue-ray discs?
2.16 Can Kunaki manufacture dual-layer DVDs?
2.17 What are the dimensions and specifications for art work?
2.18 How do we get text on the two spines in the jewel case?
2.19 What graphical (art-work) formats does the Kunaki accept?
2.20 Can I use my existing art-work?
2.21 Does your software accept Adobe Illustrator or PhotoShop formats?
2.22 What is the maximum content size with DVDs?
2.23 What is the maximum content size with CDs?
3.1 What shipping options do you offer?
3.2 Does Kunaki ship overseas?
3.3 What are the payment options?
3.4 When can I expect my order to be manufactured and shipped?
3.5 How do I cancel an order or change the shippng method?
3.6 How do I return an order?
3.7 What countries does Kunaki ship to?
3.8 How much would it cost to ship my product? What about multiple titles?
3.9 Can Kunaki use my company name and address as the return address when drop shipping to my customers?
3.10 What happens to returned items?
3.11 How do I set up my shopping cart so orders are automatically forwarded to you.
3.12 Can Kunaki help me link my shopping cart with Kunaki’s automatic fulfillment system?
3.13 Does Kunaki recommend any particular shopping cart?
3.14 Can Kunaki keep my credit card information on file and charge me for fulfillment when customers order my product?
3.15 How do I fund my Kunaki account?
3.16 How do I order my product and pay with paypal?
3.17 Why is your system asking for my credit card information when there are funds available in my Kunaki account?
3.18 How do I view my Kunaki account balance and account activity?
3.19 Why are my orders marked as ‘pending’?
3.20 How do I cancel pending orders?
3.21 Do you offer test mode for your XML/HTTP interface?
3.22 Can I add items to an existing order to save on shipping?
3.23 My order shipped via Air Mail/Ecomomy Air. Why am I not able to track it?
3.24 My order shipped via USPS and there is no tracking record of it.
3.25 My order shipped via USPS and the tracking information states that only electronic information has been received. Did the actual package ship or is it still in your possesion?
3.26 My order shipped via USPS na dthe tracking information sates it was ‘accepted/picked up’ at a nearby post office. Why have I not received it yet.
3.27 When will my order ship?
3.28 Why hasn’t my order shipped?
3.29 I paid for overnight shipping and did not receive my order on the following day.
3.30 I paid for second day shipping and didn’t receive my order in two days.
3.31 A customer ordered through your paypal sales page for my product and I received the payment but I don’t see the order in the list of my recent orders.
3.32 How do I access information regarding my product sales such as customer name, shipping address, email address, oredr date etc.?
3.33 Do you offer a CSV or XML list of all my orders for a certain product?
3.34 I am trying to place an order to be shipped to a military address and your system will not accept the address.
3.35 I am trying to place an order to be shipped to CANADA and your system will not accept the province.
3.36 How do I activate the Kunaki sales page for my product?
3.37 How do I activate the ‘Publish at no cost to you with paypal’?
3.38 Can I customize the Kunaki sales page for my product?
3.39 Does Kunaki offer Saturday delivery?
3.40 Does Kunaki ship on weekends?
3.41 Can I change the order in which my products appear in my account and sales page?
3.42 Can deleted products be removed from my product list?
3.43 Is it possible to set up a reseller account (several reseller accounts) within my account where resellers could log in and order my product at wholesale price?
3.44 Can I use my own UPS / Fedex account to ship my orders?
3.45 How do I have Kunaki drop-ship to Amazon? Will Kunaki include their packing slip?
3.46 How do I drop-ship to CD Baby?
3.57 Can I get an email when an order is received so I know when to fund my account?
4.1 How many tracks can my audio CD contain?
4.2 Will Kunaki reimburse me if my product turns out to be defective?
4.3 My customer reports receiving a bad disc. I know it is not my master because I have ordered many copies of this product before. Why is this?
4.4 How does Kinaki deal with multiregion DVDs?
4.5 The colours on my CD are not identical to the colours of my artwork / The colors of my artwork are slightly different from what I expected. Why is that?
4.6 Why is some of the text on my CD/DVD cover/insert cut off?
4.7 Why was my product incorrectly assembled? Why did I receive the wrong product?
4.8 Why does the Kunaki manufactured DVD plays on some DVD players and not on others?
5.1 Do I need a Mac or PC to use your service?
5.2 How do I add a new product to my existing publisher account?
5.3 Is it possible to upload the artwork for a project first and save my progress so I can go back to it later and add the content?
5.4 Is it possible to upload only the content for a project and add the artwork later?
5.5 Is it possible to work on several projects in the Kunaki publishing software simultaneously and save my progress?
5.6 Is it possible to upload more than one products to the same account at the same time?
5.7 How long does a typical upload take?
6.1 Does my product need a bar code?
6.2 Why does my product not have a bar code?
6.3 How can I add a bar code to an existing product?
6.4 Are the bar codes Kunaki issues valid and unique?
6.5 If I create a new product can I get the same UPC bar code number that is on one of my previous products?
6.6 Can I change the location of the UPC bar code?
6.7 Can I use my own bar code?
6.8 Can I purchase a bar code from Kunaki?
6.9 Can I use the bar code that Kunaki issued to me to use on a product that is not manufactured by kunaki?
6.10 Are the Kunaki bar codes registered with SoundScan?
6.11 Can I get the Kunaki bar code without the statement ‘Distributed by Kunaki LLC’?
6.12 Is the Kunaki bar code acceptable to Amazon, and other retailers?
6.13 Does Kunaki issue ISBN bar codes?
6.14 Is the Kunaki bar code the same as an ISBN bar code?
6.15 If i supply my own upc and isbn code for the proper spot on back, will I be able to use my own name and address as publisher and distributor?
6.16 If I create a set of CDs or DVDs to be sold as one set, can I get a UPC bar code for the whole set?
6.17 What is the size and position of the Kunaki-issued UPC bar code on a DVD case?
6.18 What is the size and position of the Kunaki-issued UPC bar code on a Jewel case?
6.19 Is the Kunaki-issued bar code valid in all countries or just the USA?
6.20 What does UPC mean?
6.21 If I have a UPC number, can Kunaki generate a bar code for it?
6.22 Does Kunaki print a bar code on the disc or only on the case?
6.23 What are the dimensions of the Kunaki issued UPC bar codes and where is it positioned on the case inserts?
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